TERMS OF DELIVERY
Payment methods:
Paytrail Oyj (2122839-7) operates as a payment intermediary service and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant.
Paytrail Oyj has a payment institution license.
In cases of complaints, please contact us first.
Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 40100 Jyväskylä
Security:
Online and credit card payments use secure connections from banks and payment service providers. Contact information necessary for the delivery of the order is not disclosed outside the wannabe.fi online store.
Flexible invoicing and installment service:
With a flexible invoice, you get 14 days of payment (invoicing fee €4.90) and with installments, a maximum of 24 months of payment (invoicing fee €4.90 and monthly interest rate 2.42%).
More information: www.jousto.com
Advance invoice:
When you choose advance invoice, you will receive an invoice with payment information. The products will be reserved for you until the invoice due date. If payment has not been made by the due date and the matter has not been agreed separately, the products will be returned to the sale.
Delivery methods:
We use Posti and Matkahuolto for deliveries. In-stock products will be sent within 1–5 business days of the order. The estimated delivery time for delivery products will be announced separately.
You will receive an arrival notification when the shipment is available for collection.
Delivery costs:
EU 15€, UK 25€, Outside EU 40€
Delivery time:
We aim to deliver orders to the post office or Matkahuolto within a few business days. If a product is temporarily out of stock, we will notify you separately.
If necessary, we will deliver the order in parts.
Right of cancellation:
The customer has a 14-day right of cancellation under the Consumer Protection Act.Cancellation must be notified within 14 days of receiving the product, and the product must be returned within 14 days of the cancellation notification.
More detailed instructions and conditions can be found on the page: Cancellation and returns
Returns and exchanges:
If you wish, you can contact us before returning so that we can ensure smooth processing.
The product to be returned must be:
unused
resaleable
with original tags
The customer is responsible for the costs of the return, unless it is an exchange or a defective product.
Defective products and complaints:
If the product is defective or incorrect, please contact us as soon as possible.
Depending on the situation, we will agree on a product exchange, refund or other solution in accordance with the Consumer Protection Act.
Shipments damaged in transport:
Check the shipment upon collection. If the package has been damaged in transport, file a damage report with the transport company and contact us, and we will agree on the next steps.
Contact information
For all matters related to orders, deliveries, returns or complaints:
email: info@wannabe.fi
tel. 040 507 8477